Testimonials

" Great service does not just happen. It requires a spirited attitude and desire to exceed customer expectations. Your input provides us with the information needed to ensure that we constantly meet and exceed your expectations. We welcome your honest evaluation of our service" 

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Hi Tommy and Luxury & Leisure Travel,

Just a quick letter of appreciation to say how much we enjoyed visiting your country and how much we appreciated the warmth of the hospitality we received.  Your arrangements worked perfectly and there were no problems of any sort.  All hotels were excellent and the visit to Halong Bay on the junk was really memorable.  The weather for our visit to Sapa could have been kinder but I guess you couldn't arrange everything for us!

A special mention needs to be given to the guides who were excellent overall and went out of their way to make our visit so memorable.  We did not receive an evaluation form to complete for the Hue/Hoi An part of our trip and so I would like to say that the guide here was especially good.  Overall we had a wonderful time and so we would like to thank you for everything you did to provide us with such an excellent vacation.

All the best to you
Michael and Carole Moran - The United Kingdom

Best of Vietnam and Beach Vacation in Mui Ne- from 11th of Jan to 27th of Jan 2007

Tommy,

Now that we have been back for a week and had a chance to settle down in our daily routine, I just wanted to send you a note to thank you for the perfect organization for our trip. Everything went without problem, all reservations were met, we even got upgraded in Hanoi , all tour guides were punctual and professional . Though their command of English was of varying degrees of fluency, they all tried hard and were courteous, friendly and helpful.

As a feedback, one of the highlights was the Ginger junk boat in HaLong Bay. Thank you for recommending it. The accommodations, staff friendliness and efficiency, food quality and quantity, visit programs ashore...were all beyond expectations.
For hotels, the Renaissance Riverside in Saigon was our favourite, followed by the Hanoi Opera Hilton . Great facilities, staff and location.
The Dalat Sofitel is romantic and beautiful, the Residence in Hue is nice but a bit out of the way for walking convenience .. Bottom of our list was the Victoria in Hoi An, which had too much of a feel of foreign tourists' trade, and potentially extortion. Staff is unfriendly, prices are high for everything in this hotel far away from town and which takes advantage of your being captive of their services.
In Nhatrang, the Sunrise is trying hard, but the lack of a decent beach, an inconvenient location and a lack of atmosphere made the stay a bit strange and depressing.

Sorry we did not meet you in person. You will remain the mysterious face behind emails and phone calls...but thank you again for a fantastic trip. I will undoubtedly direct friends to use your services.

Regards,
Monique and Family from London, the UK 

"Best of Vietnam from 16 Dec 06 to 03 Jan 2007"

Accommodation: Exceptionally professional and friendly service. Extremely well organized on every short notice. Superb accommodation - Absolute luxury the whole way. Felt like a King and A Queen.

Transportation & drivers: highly skilled drivers and all very friendly also willing to patiently stop and allow us to take photographs along the way. highly appreciative of the air conditioned vehicles.

Suggestions: It would have been advantageous to know many different tour guides/drivers we would meet so that we could have brought them some South African souvenirs.

General comments: Loved having a tour guide who was so knowledgeable about the specific areas we visited. Also helped us to spot good opportunities for photographs was not instructive in any way and always on call 24/7. Very friendly, humorous ad pleasant made our experience and 1st trip to Vietnam an absolute pleasure - Definitely will return and use Luxury & Leisure Travel.

Geraldine Naidoo and Matthew Allan, Standard Bank -  South Africa

Highlights of Vietnam - From 14 Nov 2006 to 31 Dec 2006

Hi Tommy Thank you for a wonderful trip to Sapa. Everything was excellent - the train journey, hotel, guide, and all the other arrangements you made. Thank you for arranging for a suite for the second night! - that was a great surprise. We also had a compartment to ourselves on the train back, so perhaps you arranged that too! Thank you to Amy for coming to the hotel with us. She is very efficient, professional, and lovely. Our guide Son was the best guide we had on our whole trip - very knowledgeable, interesting, and funny. They are both excellent ambassadors for Vietnam. We will definitely recommend your company to any friends who visit your country in the future. Wishing you continued success. 

Regards

E & S from USA

(Hanoi Stopovers and Luxury Package to Sapa on the 25th Of Nov, 2006)

" Hello Tommy,
Now in Bangkok and with a Internet access I am able to send you a Email. My wife and I enjoyed every moment of our Vietnam vacation. Many thanks for the evening at Rex Hotel. All the hotels were perfect and the staffs of theses hotels were very friendly. I may add that was probably one of ours best vacation....and we travel a lot. I don't know if we will one day be back in Asia, but we will keep a very nice souvenir of this trip.
The guides: I have already gave ours impressions on all of them except the one in Saigon and Mekong Delta. This guide was very professional and probably the best one of this trip and the one in China last year. I know that I ask at one point a lot of questions about your firm, but today I can conclude that you are very professional and if you need that I gave reference to futures clients of yours in the future I will be very happy to do so. Again many thanks to your team"
Jacques W Fortier - Québec - Canada

(Highlights of Vietnam from 08 Nov to 24 Nov 2006)

" We had a fabulous time on our vacation! We were very pleased with the professional quality of all of the tour guides and the accommodations in every city. We will definitely recommend your company for future tours. Thank you for all the extra touches in assuring our comfort and timely arrivals to our destinations. "

Brad & Margaret Fleeman - Carolina, USA, (Best Of Vietnam, July 2006)

I just wanted to drop you a note to thank you for arranging my travel to Sapa and Hue. Everything was perfect. I can wholeheartedly recommend you to all tourists who are going to visit Vietnam. Our package tour is well worth the money spent. Trekking to villages of ethnic groups in Sapa is also an excellent value and good experience.

J. David and Family - Texas, USA

A short note extending you my thanks for your considerable input with the recent familiarization trip. One of the more successful and well-received exercises I think! Unquestionably, the day was very worthwhile with very positive feedback from all those who took part.

Joan Gaspart Solves, Barcelona, Spain

I write to thank you all for the most interesting and enjoyable trip in Vietnam. Thank you Luxury Travel for setting it all up for us and the organization throughout was very good indeed.  We had great guides and careful drivers and have nothing but praise for everyone....

From Barbara Samuel and Gardener Valerie, The United Kingdom

The whole family really enjoyed our customized private tour that Luxury Travel planned and provided for our family's vacation to Vietnam. Our tour was magical and we could not have asked for a better personal escort-guide and driver than you provided for our tour. He (Mr. Ban) was truly informative and provided a fun and interesting tour for our entire family. Once again thank you.
The Family of John Mark from Sydney, Australia

Thank you for your help both before and during my trip. It was very much appreciated. I definitely enjoyed my trip to Vietnam. All of the tour guides in each city were very friendly and the hotels were well located. The food was excellent in most cities " 

From Mark John, Australia

We returned safely from our trip to Vietnam and Melita and I would like to thank you for the excellent arrangements provided by your company.  It was really a custom service with private tour guides, boats and vehicles.  Please thank everyone that was involved. You have a very fascinating country.

Dr. Arnold Sutterline & Melita from Canada

" I just returned home today from our trip & it could not possibly have gone better! I had an absolutely wonderful time & I greatly appreciate all of your assistance in making our arrangements. English-speaking guide to help us maneuver through the logistics of flights & hotels. Our guides for each of the excursions were also top-notch I will certainly recommend your company to others I know who are traveling in Vietnam. Thanks again for everything!"

Take care

Jeff & Stacey from Michigan, USA

"This is a wonderful holiday, the seamless arrangements for our every need, the great care of us travelers and your tour guides’ joyful attitude gave me the freedom to submerse myself in my surroundings. I am truly grateful to have had this opportunity. We will definitely come back to see your country again. "

Julie A. Hesse from Canada

My holiday in Vietnam is unforgettable. Our honeymoon resort is a memorable resort . We had tons of fun, the staff was excellent . They made us feel welcome from day one. Thank you so much Luxury & Leisure Travel. Thanks again for all your help and we would recommend you to anyone.

A. Walcott from California, the USA

Hello Tommy, We want to thank you and everyone at Luxury & Leisure Travel for making our journey to Vietnam so wonderful. Halong Bay is awesome. All of our accommodation booked through you were fabulous. We're already starting to think about a return trip and we will contact you when the time comes. Thanks again for all of your thoughtful planning and suggestions. 

Benjamin Christensen from Denmark

Thanks again for all your help , we saw Vietnam in the best way i think and came back with great memories and pictures. Good luck in the future and as Justine said before we will recommend you to our friends.

Take care

Aylin Savkan (AskJeeves UK) and Justine Dobbs from the UK

Just a note to thank you so very much for arranging our travel in Vietnam. Everything went well and we had a wonderful time. We appreciated very much your kind concerns for our welfare during the typhoon.  Thankfully ,we are none the worse for the experience and other than missing out on the trip around Halong Bay, it didn't spoil our time in Hanoi. We will definitely visit Vietnam again

Meriel and Gordon Hart from the UK

Overnight on Junk Cruise in Halong Bay was wonderful. I met so many interesting people along the way. Vietnamese children are so nice and pleasant. I truly enjoyed our visit." 

Niv Vigdor from Miami, the USA

Thanks Tommy for taking care of us. We will certainly come back to Vietnam, a very beautiful country with our son. Food on Junk in Halong Bay was excellent.

Ariya and Lau Kwok Meng from Singapore

Hi Luxury & Leisure Travel,
Now that I'm back in the office I wanted to thank you once again for your help in organizing out holiday in Vietnam. Everything ran extremely smoothly and we encountered no problems at all...apart from trying to cross the roads in one piece with all those motorbikes in Saigon! We had a wonderful time in Vietnam, especially as the people were so friendly and welcoming, I hope one day to visit the North and Central parts of the country.
Have a lovely weekend and thank you once again for all your help. 

Take Care
Chloe Strauss from HSBC Hong Kong joined Saigon  Stopovers on 21 April, 2006

Thank you for writing. We enjoyed our trip very much; thank you for all your hard work and careful arrangements. It is not easy for a family with small children to cover so much ground in a short time, but you made it possible. We understand that travel is never perfect so are not bothered by any glitches we encountered during our stay. We found Vietnam enchanting: the food, architecture, and people were all lovely......please know that we thoroughly enjoyed every portion of our tour and will certainly recommend your services to our friends. 

Lowe Family from Arizona, USA  joined Vietnam Heritages (From 27 January, 2006)

Hello Nguyen, I would like to thank you again for the organization of the Cambodia and Vietnam tour. You were really precise and professional. If you need any information from Italy, please let me know.

Elena Miroglio from Italia joined Treasures of Indochina, August 2006

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