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Testimonials
"
Great service does not just happen. It requires a spirited
attitude and desire to exceed customer expectations. Your input
provides us with the information needed to ensure that we
constantly meet and exceed your expectations. We welcome your
honest evaluation of our service"
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First,
we'd like to thank you for a wonderful trip, which
we will recommend.
We
especially liked the Hoa Binh Palace in Hanoi, the
Ancient House in Hoi An, and La Maison d'Ankor in
Siem Reap - these were sufficiently non-western to
suit our taste. The other hotels were just fine
anyway. The
shuttle provided by Ancient House to the Ancient
Town and to the beach was very useful. La
Maison d'Ankor was far from the town center, and we
felt a little isolated. We would have liked to eat
in Siem Reap one evening, but did not feel
comfortable with the local transport.
We
were impressed by your guides in Hanoi (Tai), in Hue,
and around the south (An). The guide on the Junk trip
around Halong Bay was not as knowledgable as Tai.
The
guide in Siem Reap was young. He had learned his
facts, but his English diction was poor, and we found
him difficult to understand.
We
loved the food. The only slightly disappointing meal
was one we chose ourselves from a low-price
restaurant. The restaurants recommended by your guides
in Vietnam were all top-class. We did note that these
were all very suitable for tourists because they
offered western food as well as Vienamese.
We
think that the itinerary you selected was excellent.
In
Cambodia the Ankor ruins were magnificent, but we were
a little disappointed in Siem Reap. We felt that the
floating village and the lake were not interesting
after we had seem the floating market near Can Tho.
We
noted that during full day programs in Vietnam, lunch
was included. In Cambodia, it was not.
We
think that a half day in the Cambodian Heritage
Village would be better than the lake trip. We
requested, and got, a dinner/entertainment evening
with local dancers. You might include this in your
package.
We
were surprised to be cheated at the Post Office: we
asked how much for a stamp for a postcard - the answer
was, as always "one dollar". We were charged
$6 for a $3 pack of collectors stamps, which we did
not want and did not need. Your guide took us to the
Post Office, and should know about this.
There
are many ATMs in Siem Reap, and the only currency they
dispense in US$. Everything is priced in US$, and
change less than $1 is given in Rial.
Cambodia
entry does not require passport photos - they have
computer cameras at Immigration. You should make sure
that An in HCMC knows this.
There
is a $25 per head exit charge at Siem Reap airport.
V ietnam
Airlines is better than many domestic US airlines.
We
thank you again for a wonderful visit, and hope to
return. On our next visit, we plan to see the NW
including Sapa, spend more days in Hanoi, and stay for
5-6 days at Ancient House in Hoi An.
Peter
& Patricia Girling - Treasures of Indochina in
June 2008
(PSkills
Travel) in USA
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My
wife and I wish to thank you for arranging our tour of
North Vietnam that proceeded without any
obstacles. We enjoyed every facet of the tour
and are glad that we went. The hotel in Ha Noi
(Elegance II) that I requested was excellent and
we would highly recommend it for its location,
courtesy and helpfulness of the staff and the rooms.
The facilities on the Valentine junk and the gourmet
food were superb, but we were disappointed that they
(or other junks) never raised their sails which is
what we see in all the advertisements. The
Victoria resort, trekking to the villages and
cool weather in Sa pa were a pleasant break
before we left for Hong Kong, but the guide, while
very nice, was marginal in offering options while we
were there. For example, we decided not to
go to Tai Phin, but asked about going to the waterfall
nearby. Other groups did this in the same time
allotment, but the guide was not very resourceful
in arranging this even though we would have been
willing to pay him if there was an additional fee
for the car.
All
in all, we had a great time. We may decide to
travel to central Vietnam early next year and will
give Luxury and Leisure Travel an opportunity to
entice us to rebook another tour.
F.
Blaine Hollinger, M.D.
Professor of Medicine, Molecular Virology &
Epidemiology
Director, Eugene B. Casey Hepatitis Research Center
Baylor College of Medicine
One Baylor Plaza, BCM-385, Houston, TX 77030
Phone: 713 798 4454
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Dear
Luxury and Leisure Travel,
Everything
was wonderful. Thanks so much again for all your help. We will
pass your name and Luxury and Leisure Travel to my office here
for future operation. Look forward to our personal trip next
week.
Lyn
Kok - Managing Director
Head,
Financial Institutions, China & General Manager,
Beijing
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I
am Magri, the eldest daugter of Dot & Anton Louw.
Sorry we are only contacting you now, but only resumed
work today.
On
behalf of my husband and myself, my sister & her
husband, I would like to give you some feed back on
our trip.
We
enjoyed the trip very, very much and love your
country. We got to know a few of your people and
enjoyed their company. We had excellent
guides and wish to recommend them all. Our all
time favourite was Tiger in the central region and we experienced
the area through his eyes and he went out of his way
to make us taste little cookies, sweeties and other
little local
things that meant a lot to us and he shared his vast
knowledge in abundance. The other guides
were also excellent and the drivers
are world class. Amongst the drivers we
cannot help to recommend Happy in the central region.
He is a lovely, friendly man. All the Hotels
were excellent and we can recommend them all.
The
highlights we would like to single out are: Halong bay
and the Mekong Delta. There again our guide, mr Bien
went out of his way to let us taste and experience as
much as possible. We took and extra tour to the DMZ
and would like to suggest that you include that,
together with the Vinh Moc tunnels in future tours. It
was a very interesting tour and we learned a lot of
the history and culture. We also visited the holy land
of Champa and that was also an absolute highlight
which my parents unfortunately missed.
In
all we would like to thank you for a very well
organised tour, excellent service and will recommend
you, your company, your hotels, guides and drivers to
any other prospective South African Tourists.
Please do not hesitate to let us know if we can
put in a word for you.
Magri
van der Westhuizen on behalf of us 4
Cape
Town, South Africa
Classic
Vietnam in December 2008
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Dear
Tommy,
We
had a wonderful time in Vietnam. We enjoyed your
country and your people. The tour guides were great. We
enjoyed Christmas in our country with our children and
we can hardly believe that it is already well into 2008!
We wish all of our tour guides and your company and
staff a happy 2008. I would like to mention that
Tiger (we had him in Central Vietnam as a guide) was my favorite
out of our guides. He loves his country and shared
his war experiences as a boy with us that made it so
much easier to "understand" what it must have
been like living during the war. He taught as
about your customs and food and we enjoyed his humors.
The hotels we stayed in was excellent and vehicles were comfortable and in excellent condition. The
guides were functional and reliable. They were very helpful
and went out of their way to make the holiday an unforgettable
experience. We will definitely recommend your
company and country to any fellow South-Africans.
Kind
regards,
Liana
Grunewald
Cape
Town, South Africa
Classic
Vietnam in December 2008
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Hallo
Tommie,
Thanks
for the mail. The little gifts came from our hearts, and
we hope you will enjoy it.
Our
children arrived back in SA on the 23rd. They
are all very, very happy and excited over everything and
will still mail their input an impressions to you
personally.
They
will also recommend your services to anybody. We also
wish you blessed holidays and and very prosperous 2008.
We are all already dreaming about return trips to Vietnam
with a added leg to Cambodia
, but must first put the dreams away and save money.
Best
regards from South Africa
Mr.
Dorothy Louw Family
886
Kraanvoel Avenue, Stretton Ext, Pretoria, South Africa
Heritages
of Vietnam in December 2007
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Dear
Pham Thi Anh,
Our
driver was excellent. We loved Halong Bay and the
Valentine. Thank you for all your help. Best wishes for
the New Year.
Mr
and Mrs. Peter D. Nussbaum
177
Post Street, Suite 300
San Francisco, California 94108, USA
Halong
Bay Luxury Cruise in December 2008 |
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We
had a wonderful trip. We were extremely pleased
with all our accommodations! The hotels were first
class. Our
tour guides in Hanoi,
Hue and Saigon were wonderful. They were easy to
understand, very professional, prompt, courteous and
knowledgeable. I would recommend any of them.
Tommy,
we had a wonderful trip. Please feel free to use me
as a reference if you are ever called on to do so by a
new client.
Richard
Taylor from USA
Classic
Vietnam in Dec 2007
Procyon
Ave.
Las Vegas, Nevada 89103
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Hello
Luxury & Leisure Travel in Vietnam
The Wolpe family were extremely satisfied with your
services and felt that you had recommended their
accommodation well although they would have preferred not
to stay in Hue. Overall they had a wonderful trip and
Herbert has asked me to convey their many thanks for a
wonderful holiday. I shall certainly be using your
services again in the future.
Travel Agent in Cape Town, South Africa
Classic
Vietnam in Dec 2007
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They
had a wonderful trip on Dragon Pearl and said the
organization, boat, food, and scenery were all wonderful.
Many thanks. Shall be recommending your firm to any
friends coming to Ha Long Bay. Many thanks.
Vernon Almeida from Atlas Industries
Halong
Bay Trip in Dec 2007
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Dear
Tommy,
I'm sorry I did not have the chance to write you earlier.
I wanted to thank you for organizing such a wonderful trip
for us. We all had a wonderful time and my parents
thoroughly enjoyed themselves. The guides were all
wonderful, accommodating and knowledgeable. I only
wish your agency worked outside of Vietnam, so that we
could use you in the future. However, I will
DEFINITELY recommend you to all of my friends who plan to
go to Vietnam in the future.
Thank you again for planning such a wonderful trip.
Vietnam is a lovely country.
I wish you all the best and a very happy New Year.
Take care,
Emily Greenberg & Family from Ontario, Canada
(A Glance of Vietnam - 23rd of Dec to 04th Jan 2007)
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What
a WONDERFUL HOLIDAY we had in Vietnam
. Although it is always nice to come home… we miss
your beautiful country and it’s people very much. THANK
YOU for making our holiday a memorable experience
– everything you organized was perfect! The
three Tour Guides we had did a great job, educational and
always very entertaining. The
bus, boat & air transport, hotels, tours, food venues
meet our expectations and more. If
we were to do the trip again….. I believe it was a
perfect balance with a variety of boat, historical and
religious tours, relaxation, cultural experience and of
course time for shopping!
Our
experience in Halong Bay on the Junk was breathtaking – the
view, service, meals, kayaking, cave & village tour
certainly impressed us all. We believe that Pilgrimage Village
Resort was a beautiful place to stay and once all of the
building is fully completed will be the perfect quiet resort.
We especially loved the Whale Island Resort Experience – the
children enjoyed ‘windsurfing’ and we all enjoyed the
opportunity to relax away from the hustle and bustle. The
Red Bridge Cooking School was great, not only did we learn how
to cook Vietnamese style, we also had plenty of fun doing it!!
The visit to the SOS orphanage and school was loved by all, for
us it was inspiring to see the work that SOS is doing for the
orphans – we felt blessed to have the opportunity to visit
these smiley happy children and hopefully we brought a small
amount of joy to them as well. (it was a very worthwhile part of
our journey in Vietnam
). Our journey to Mekong Delta was long, however very worthwhile
– visiting the delta villages and the floating market was
fascinating.
I
know there is even more to mention – however I’ll leave that
to some of the others who traveled as well…. I’m sure they
will be happy to give you their special highlights!
Tommy,
All of our team were more than happy with Luxury & Leisure
Travel
Many
Thanks for making our trip so easy, hassle free & relaxed
Tracy
Miles & the Aussies - Group of 13 pax from Sydney, Australia
(Highlights
of Vietnam from 04th of Jan to 23rd of Jan 2007)
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Thank
you for your email, it was actually my clients that were booked through you
from our agency, but when I went on leave I had to leave it with Deborah to finalize
for me.
They
just got back and were very impressed with the guides and the hotel, their
only criticism was that the one guide gave too MUCH information to absorb :-)
But he said it was a fantastic honeymoon destination and they want to go back.
Vietnam
is my favorite country in the world, so I sell it with pride. I cannot wait to
return and thanks for being so professional, I was nervous to use you as I
found you online and have never booked with you, but now I will use you often.
I
look forward to doing future business with you. We are a huge touring company
as well, I work in the leisure department but if you go to our website you
will see what our company is all about; perhaps you can become a supplier for
them?
Thanks
and Kind Regards
A
Travel Agent from South Africa
(name of company is confidential)
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Sorry
for not getting back to you earlier but when we got home
turned computer on nothing happen, had to replace hard drive
and power supply, only just got it reloaded yesterday.
Thanks so much for planning our holiday. We really loved
your country and the people. It was great to meet you in
person after many emails. Also thank you for organising the
wheelchair and rearranging some of the tours to suit Ken.
We
would like to say a special thanks to Hai for all his help
,we really enjoyed his company, he is a very competent and
caring person. We would highly recommend him as a tour
guide.We wish him and his family all the best in the future
and please pass our good wishes on to him.
Tommy,
we did message you a couple of times but we didn't hear from
you, so we thought you didn't get the message. We had a
couple of small problems. When the guide picked us up at Nha
Trang we ask him what time he would pick us up for our day
tour, he replied " you have no tour, it's all free
time" . We told him you had arranged a tour he then
said his company had been too busy to arrange the tour and
had forgotten. He organised a tour but was not exactly as
the one you organised. The
guide when we returned to Saigon was very knowledgable and spoke
very good english. But we did have a few concerns that he
didn't wear his ID badge all the time he was with us, when
we asked him about it he said he left it at home. The next
day we travelled 3 hours to Can Tho, next morning we went to
the floating markets and he said that the tour was over and
we now go back to Saigon and have free time. You had
organised a full day tour so we showed him the dossier,
he said he was sorry but there was a problem and could not
do the rest of tour. We were disappointed as it was a long
trip just to see the floating markets.( We totally enjoyed
seeing how the people sell their produce)
Apart
from the couple items mentioned we all had a great holiday
visiting your country.
We
would highly recommend you to our relatives and friends if
ever they were travelling to Vietnam. We would like to wish
you and the company every success in the future.
Vince
and Janet Mercuri
Sydney,
Australia
Highlights
of Vietnam in March 2008
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