As a customer-focused business, we build our customer relations based on trust and integrity, whilst ensuring total customer satisfaction. We anticipate our customer needs and respond to them promptly. We stay in touch with our customers through feedback surveys, which enable us to gauge their needs and concerns. Major factors attributed to our customers' satisfaction are: Quality Products, Delivery commitments, Responsiveness, Accessibility
Sorry for not getting back to you earlier but when we got home turned computer on nothing happen, had to replace hard drive and power supply, only just got it reloaded yesterday. Thanks so much for planning our holiday. We really loved your country and the people. It was great to meet you in person after many emails. Also thank you for organising the wheelchair and rearranging some of the tours to suit Ken. We would like to say a special thanks to Hai for all his help ,we really enjoyed his company, he is a very competent and caring person. We would highly recommend him as a tour guide.We wish him and his family all the best in the future and please pass our good wishes on to him. We would highly recommend you to our relatives and friends if ever they were travelling to Vietnam. We would like to wish you and the company every success in the future. Kind Regards
Ken And Lyne Miles
Vince and Janet Mercuri
What a WONDERFUL HOLIDAY we had in Vietnam . Although it is always nice to come home… we miss your beautiful country and it’s people very much. THANK YOU for making our holiday a memorable experience – everything you organized was perfect! The three Tour Guides we had did a great job, educational and always very entertaining. The bus, boat & air transport, hotels, tours, food venues meet our expectations and more. If we were to do the trip again….. I believe it was a perfect balance with a variety of boat, historical and religious tours, relaxation, cultural experience and of course time for shopping!
Our experience in Halong Bay on the Junk was breathtaking – the view, service, meals, kayaking, cave & village tour certainly impressed us all. We believe that Pilgrimage Village Resort was a beautiful place to stay and once all of the building is fully completed will be the perfect quiet resort. We especially loved the Whale Island Resort Experience – the children enjoyed ‘windsurfing’ and we all enjoyed the opportunity to relax away from the hustle and bustle. The Red Bridge Cooking School was great, not only did we learn how to cook Vietnamese style, we also had plenty of fun doing it!! The visit to the SOS orphanage and school was loved by all, for us it was inspiring to see the work that SOS is doing for the orphans – we felt blessed to have the opportunity to visit these smiley happy children and hopefully we brought a small amount of joy to them as well. (it was a very worthwhile part of our journey in Vietnam ). Our journey to Mekong Delta was long, however very worthwhile – visiting the delta villages and the floating market was fascinating. I know there is even more to mention – however I’ll leave that to some of the others who traveled as well…. I’m sure they will be happy to give you their special highlights! Tommy, All of our team were more than happy with Luxury Travel. Many Thanks for making our trip so easy, hassle free & relaxed.
Tracy Miles & group of 13 pax - Sydney, Australia
I'm sorry I did not have the chance to write you earlier. I wanted to thank you for organizing such a wonderful trip for us. We all had a wonderful time and my parents thoroughly enjoyed themselves. The guides were all wonderful, accommodating and knowledgeable. I only wish your agency worked outside of Vietnam, so that we could use you in the future. However, I will DEFINITELY recommend you to all of my friends who plan to go to Vietnam in the future. Thank you again for planning such a wonderful trip. Vietnam is a lovely country. I wish you all the best and a very happy New Year. Take care,
Emily Greenberg & Family from Ontario, Canada
We had a wonderful trip. We were extremely pleased with all our accommodations! The hotels were first class. Our tour guides in Hanoi, Hue and Saigon were wonderful. They were easy to understand, very professional, prompt, courteous and knowledgeable. I would recommend any of them. Tommy, we had a wonderful trip. Please feel free to use me as a reference if you are ever called on to do so by a new client. Best regards,
Richard Taylor - LA, USA
Bien was the best tour guide we had. He took very special care for us. We wish definitely recommend him to our friends. He is very knowledgeable, eager to answer questions, an excellent communicator and a very good person, an excellent ambassador of your country.
James Claude Morrison and Ana Maria Morrison - CA, USA
Just a quick letter of appreciation to say how much we enjoyed visiting your country and how much we appreciated the warmth of the hospitality we received. Your arrangements worked perfectly and there were no problems of any sort. All hotels were excellent and the visit to Halong Bay on the junk was really memorable. The weather for our visit to Sapa could have been kinder but I guess you couldn't arrange everything for us!
A special mention needs to be given to the guides who were excellent overall and went out of their way to make our visit so memorable. We did not receive an evaluation form to complete for the Hue/Hoi An part of our trip and so I would like to say that the guide here was especially good. Overall we had a wonderful time and so we would like to thank you for everything you did to provide us with such an excellent vacation. All the best to you
Michael and Carole Moran - The United Kingdom
Thank you, too! We had a lovely time and were extremely impressed with your service. I would be happy to be a reference for you. The Hotels were lovely… I would say that the Metropole was the best, then Le Residence (both) next best, then the Caravelle then the Victoria ….We really loved the Metropole the most… it’s lovely and the location is great as well as the facilities and service. And we really liked the restaurant "Wild Lotus" you sent us to for our welcome dinner. Some of the highlights of the trip were Halong Bay … it was so beautiful… and we really enjoyed the flowers and champagne and cake… it was very memorable. Going to the markets was also great fun… the guides were great… very knowledgeable, accommodating and their flexibility was appreciated.
We were thinking we would see some less developed parts of the Mekong Delta. And the boat trip on Tonle Sap Lake seemed like a trap just to get us onto a tourist barge.
One thing that was a problem was leaving for Cambodia … Vietnam airlines was reluctant to let us on the plane because we did not have the return tickets back to Vietnam . In the end it all worked out great but it was stressful at the time, we thought we were going to have a major problem. Also, some information that would be helpful in the dossier you send out to people visiting Cambodia is that they require a passport that is valid for more than six months from the entry date into Cambodia … We were very pleased on the whole. We thought the service was impeccable and we will recommend you and your company.
Best wishes to you and your family for a Happy New Year and a long and prosperous life. I hope you have a lot of fun during Tet! Thank you kindly,
P.E from New York City, The US
Yesterday we arrived home in the UK, following our holiday in Vietnam that your company had arranged for us. This email is to thank you and your colleagues for the excellent organisation of the tour. From the moment we were met in Hanoi airport to the final farewell in Saigon, the organisation; the transport; the guides and the hotels all more than met our expectations. We had a most enjoyable and informative visit and the information from the tour guides significantly contributed to our enjoyment. We completed two evaluation forms, provided by our first and third guide. Had we been given one for our time in Hue and Hoi An, we would have been equally complimentary of the guide's service. I am sure that Mike Moran will also be emailing you with other comments but we wanted you to know as soon as possible about our satisfaction and enjoyment of the service you provided. Thank you again for your excellent service from the first contact to the last goodbye. We would certainly recommend your company and the quality of your service to other future UK Travellers and tourists. Best wishes and thanks,
Richard and Joan Holdsworth - The United Kingdom
The holiday was brilliant and exceeded our expectations. Everything went to plan and the guides and drivers were very helpful. We have already recommended your company to several people. Not only did we stay in the best hotels but were given the best rooms. Well done. Many thanks.
Mr and Mrs. Mike Pamment from the UK
I want to thank you; we are safely at home, albeit with a heavy cold. The tour was very interesting, our guide in Hue , Mr. Nguyen Quoc Anh (I hope his name correct) was very good. A pleasant and very knowledgeable man, he made the tour a success. I would be glad if you give him my compliments. We hope next year to visit the northern half of your country and we shall, of course, ask for your help. Once more, thank you and thank you to your man in Hoi An and Hue. All the best
Adina and Dov Palan from Canada
We are back in Paris and I can tell you that we had a great time in Vietnam . All was perfect and I thank you very much for your good organization. All your guides and drivers were perfect. My family and I love your country and we have already spoken with some of our friends to go back to Vietnam with them. So for sure we will contact you for the next trip. Just a small detail concerning the hotel reservations. In most of the hotels you did not inform about the fact that we have 3 children so all was prepared for 4 and not for 5. In some hotels we had to pay for the extra bed. In Sofitel Metropole I had to pay and in La Residence and Pak Hyatt Saigon I have negotiated with them. It is not important but for next time don’t forget the last one… Thanks and kind regards
Eric Bommenel and family - Paris, France
Thank you for the mail. It is actually us that has to say thank you. "Thank you" actually does not express our feeling fully. We had a wonderful trip and have learned to respect and admire the Vietnam people very much. We wish you all only the best of happiness, luck and prosperity. Thank you for the professional way in which you organized our trip and for the excellent service during the whole experience - We were treated like kings and will always recommend yourself, Thai, Nhan & Nam very strongly. You are all lovely guys and very good at what you are doing. Your hotels are also very good and the boat excellent. Will you please try to book the same three guides for our children in December? Will you also try to book them in at least the ANCIENT HOUSE HOTEL in Hoi An? That was our absolute favourite! The other hotels were also very fine and I wouldn't mind if they were placed in the same Hotels. The vehicles you booked for us were also superb and the drivers must be of the best in the world ( please believe me if I say we have travelled in many, many countries and your drivers are the single best) - they really do you proud. Please send our best regards to Thai, Nhan & Nam - tell them we love them all. Best regards and thanks
Dorothy and Anton Louw from South Africa
Sorry it has taken so long for us to respond to your email. Since our return home we have had a constant stream of interstate and overseas visitors. The last of them leave tomorrow but I thought that I would drop you a quick line before I retire for the evening. Thank you for everything you did for us in Vietnam . We all had the time of our lives and thoroughly enjoyed our visit. You have a beautiful country. We could not fault your tour guides who were all very informative and friendly and had a great knowledge of the area. We were particularly impressed with how good their English skills were. Thank you again for our beautiful presents, we are very much enjoying the Vietnamese coffee – we actually brought some back for some of our friends also. We loved the balance between being very busy and having some relaxation time. We particularly enjoyed the walk out to the typical Vietnamese village in Ha long Bay , something that a lot of tourists to the area do not experience. We also loved the resort at the Golden Sand, a very beautiful place. In fact our experience was quite diverse, each location having something different to offer. We will certainly recommend your company to any of our friends contemplating a trip to Vietnam .
Thank you once again for a wonderful experience, we will remember our trip to Vietnam for a long time and hope to come back to your beautiful country again one day. We cannot fault the service offered by Luxury Tours – it was top class. Thanks again on behalf of all our traveling group. Kind regards
Debra & Graham Cassidy and party from Melbourne, Australia
You did very good job! Natalie and I love your country very much. Halong Bay and Hoi An are our favourite destinations. We were all impressed with the accommodations and pleased with all of the service provided by your guides. We most certainly will recommend you to all of our friends. Thank you very much for perfect arrangements.
Natalie and Jacot from Johannesburg, South Africa
This was an outstanding experience with you. Everything was top-notch and very enjoyable. You exceeded my expectations without a doubt. Fantastic!
M. Erwin and Erlina from Galway, Ireland
We arrived home yesterday after the MOST amazing trip. What an experience!
Both Laura and I were so impressed with the way in which everything was handled. At no point did we ever have to worry because there was no one to greet us at our new destination. Takes the stress out of travel, particularly in a country where English is not widely spoken. We found all your guides of exceptionally high standard and each and every one of them went out of their way to make our trip truly memorable. I cannot single any of them out because in their own unique way, they made sure we had a fantastic holiday.
I would definitely love to visit your country again and will not hesitate to recommend your company to anyone else wishing to travel to Vietnam or Cambodia. Thank you for making our trip a memorable one. How lucky I spoke to Geraldine - she was the one who encouraged me to book all my travels through you. You did an exceptional job! Lovely to meet you too, albeit for a short period of time. Many thanks and kind regards
Paula Cerutti & party, Standard Bank, Johannesburg, South Africa
Our holiday was WONDERFUL and it went well without a hitch. Both Reid and I thoroughly enjoyed ourselves and were impressed with your service. We will definitely come back to Vietnam and use your service again. Well done!
S. Reid & L. Reid from Port Elizabeth, South Africa
We had booked a trip with you through a tour operator in Cape Town, South Africa and were so happy with your excellent service. We have just sent our thanks to our travel agent for their very good connection with a professional partner like you. I really appreciated the way you did take care of senior travelers like us throughout the trip. Keep up your great service, you will be surely on the move.
Mr. B Robert from Cape Town, South Africa
Hello, I have to say that our trip to Vietnam was one of the best holidays we've had for a long time and I have already recommended your service to a friend who is looking to travel to Vietnam. The tour guides were all very good and we particularly liked Hai from Hanoi.
H. Malmer & L. Rios from the UK
We had a wonderful holiday and thought your schedule for us and the accommodation etc was superb and thank you sincerely. We have been discussing the holiday with friends and feel that we may organize a large group (say about 20 people) next year. We usually go somewhere together for a holiday and thought Vietnam would be good for next year, However, we will be in touch with you closer to the time and look forward to another great trip. Once again, many thanks.
Mr. L.Chant and party from Brisbane, Queenland, Australia
The biggest of thank you to you. We had an amazing holiday, Vietnam was a wonderful surprise, much more than we expected, a beautiful country with beautiful people. We had a terrific time. I have to say we were a bit unsure as we had only dealt with you over the Internet, so we were very pleased to see Hai when arriving at Hanoi. Everything was so organized, we did not have to think about a thing it had all been done for us. All three of our guides were exceptional, all very knowledgeable and extremely friendly and helpful, they all went out of their way, and I am sure further than their job required, to ensure our Vietnam experience was safe, informative and fun. Special mention must be made of Tam in Ho Chi Minh City, she was such a happy, beautiful young lady I am sure we have made a friend for life. Hie and Tam's English language is excellent. All three had a great pride in their country and a wealth of knowledge of Vietnams' history, a history that we did not know about. Our accommodation and itinerary were perfect. After a long day travelling home to Sydney onto Newcastle it is all sadly over. We will all be recommending you and your company to others, as we could not fault your service. Once again Thank You, I wish you, your guides and company the best for the future.
Pauline & Keith Deas & Mr and Mrs. Sharon Henley from Sydney, Australia
We are finally getting around to writing to you. Sorry for the delay. We wish to tell you that we had a really great time on our tour of Sapa arranged by your company. It was extremely interesting and very colourful. We enjoyed it immensely. I would also like to take this opportunity to express our thanks to Ha, the lovely lady who was our guide. Ha was very helpful and caring, and also very prompt. She did everything she could to make our holiday enjoyable and interesting. We will not forget her and hope that she is doing okay. Please say hello to her from Barry and Anne from Australia. We have recommended your company to others travelling to Vietnam. Yours sincerely
Anne Benton & An Barry Jvancich from North Avoca, Australia
Keep up the good work! We are extremely pleased with out first trip in Hanoi. We wish we could stay longer in Hanoi. We will definitely be back and will tell our friends about your excellent service. I highly recommend your company and tour guide Nam. Your driver was also very good. He was always punctual.
Pauline Ong and Byron Jelly from NSW, Australia
All accommodation is very beautiful. Lai is very calm and good driver. Our tour guide was excellent and very helpful. We are very happy to have him. He gave us good knowledge about Vietnam. Everything was perfect. Thank you!
Reetta Kotkaniemi and Miettinen Sami
No 1, 25 Hamilton Road, London W5 2EE, The United Kingdom
Accommodations and locations were all excellent. Conditions of vehicles were also very good and drivers were very accommodating. Our tour guides are friendly and knowledgeable. Thanks!
Mr. James Coates and FamilY
56 Kildare Rd, Newlands 7700 South Africa
Everything was excellent. Your tour guides were very informative. They took care of all logistics and made us feel like special guests. The Six Senses Spa resort is amazing! Thank you so much for organizing the upgrade.
Greg Stern and Rita Barcia, PhD
Schepens Eye Research Institute,Harvard Medical School
It is a nice trip, all accommodation booked through you were superb and we enjoyed. Thanks for your perfect arrangements, especially for Thai's professionalism.
Sherry Pool, William and family - Hong Kong
Hanoi Hilton Hotel is wonderful, cooperative hotel staffs on the Executive Floor. Safe and experienced driver made the 3 hours as comfortable as possible. Hoa is one of the best guides we have ever had. I would recommend him to any friend more than being knowledgeable. Hoa made the day a complete believable. Luxury & Leisure Travel has made our stay in Hanoi wonderful and easy, making complicated arrangements to become simple. We are extremely grateful.
Mr. and Mrs. Paul Aferiat, 123 Fith Ave, 13 A, NY, New York 10011, USA
After a great honyemoon we have returned. It was a perfect honyemoon and I would like to thank you and your staff for a great and well organised honeymoon. The guides who were with us were very nice and good english speaking. The accomodations were perfect.
Thanks again for everything, I will recommend your services to my friends and familiy and of course in the future we will for sure make use of your great services again! Kind regards
Mark van der Beek and party from Hazenstraat, Hilversum, Netherlands
We had an excellent time in Vietnam. We were happy with the GHM Nam Hai Resort in Hoi An. The Princess and the staff were wonderful. We want to come back when we can stay longer. Thank you very much for your arrangements.
G. Johnson-General Counsel
Unit 6 Albertyn Street, Wierda Valley Sandton. P O Box 784938. Sandton 2146
We are back home again. We had a wonderful tour through Vietnam and to Siem Reap. Your tour planning and organization was absolutely perfect. The guides and drivers in the different towns we visited were excellent and very helpful. We will recommend you to our friends. Thank you very much. Kind regards
Sigrid an Dr. Alfred Jensen from Hattingen, Germany
I'm sorry that I haven't written sooner, things were pretty hectic after our arrival. We had a perfect trip and happily everything ran like clockwork and yes, we fell in love with your beautiful country and its friendly people. All guides were very competent and always on time. Please pass on our sincere thanks to them. Even all the flights have been on time. Sorry for the trouble, (rebooking of the flight) it was a misunderstanding on our side. So everything was just fine and we'll recommend your agency to all our friends. We wish you the best of luck and every success for your business. Thanks again and best wishes
Gisela & Hans Koch from Germany
All accommodation in Vietnam were superb. You have excellent driver, he is very polite and always with a smile. Hoa is a very nice tour guide with a perfect English skills and deep knowledge of many aspects of Vietnam. He is also very patient, helpful and friendly
Blanca Señor - Vice President Latin American Sales
Otis McAllister, Inc. 160 Pine Street, Suite 350, San Francisco, CA 94111
Thank you for asking and for following up. This demonstrates and confirms my impression of Vietnam's people genuine hospitality and culture that we enjoyed so much. The services that was offered to us thru you and your company was in most cases beyond our expectations. Your guides and drivers were always helpful and very informative and have made our journey very enjoyable and pleasant, particularly the driver in Hue who stayed with us all the way until he made sure we got out of the flood and our flight was not cancelled. This demonstrates the dedicated service. The customization of the tour and the schedule that you have set up for us was excellent and as you said (price very competitive!) and I sincerely appreciate that. We were able to see the whole country from North to South at our easy pace at our leisure. To say the least, I would not hesitate to recommend the same package with you to any of our friends. Tommy, thank you so much for the follow up. Looking forward to organizing another fabulous package with you again. Sincere thanks, and hope to hear from you soon.
Mr. Saliba Tawil and Mrs. Nadia Fhaed Yacoub AbuGhazaleh
Ray McDermott Middle East Inc
P. O. Box 16961, Quay No. 8 Jebel Ali, Dubai, United Arab Emirates
I would like to thank you for the great trip you have put together for us. In addition I would like to give you a special thank for the very professional way you handle your business. Even though the pick up at Ha noi airport did not work, I was very happy that you have a 24 hr phone line to contact you and you had found a solution to get us to the hotel at the spot.
We all appreciated this great service. The trip was just fantastic. The hotels were all great. The Victoria in Hoi an was really super.
Ben van Vlaanderen and family
4 Chemin de Botterel, CW1222, Vesonaz, Suisse
We thank you very much for a great trip to your beautiful country and Cambodia. Everything was excellent, worked out perfect. Thank you for the excellent organization. We were very satisfied with all the services and will certainly recommend your company to our friends and family. Watch out, you will be getting many Turks and Americans in the future. :-) Once again, many thanks. I left part of my heart there and will come back. Warm regards,
Suer Grimm Sebnem and Stephen - New Jersey, USA
We had a wonderful time in Vietnam. We enjoyed your country and your people. The tour guides were great. We enjoyed Christmas in our country with our children and we can hardly believe that it is already well into 2008! We wish all of our tour guides and your company and staff a happy 2008. I would like to mention that Tiger (we had him in Central Vietnam as a guide) was my favorite out of our guides. He loves his country and shared his war experiences as a boy with us that made it so much easier to "understand" what it must have been like living during the war. He taught as about your customs and food and we enjoyed his humors. The hotels we stayed in was excellent and vehicles were comfortable and in excellent condition. The guides were functional and reliable. They were very helpful and went out of their way to make the holiday an unforgettable experience. We will definitely recommend your company and country to any fellow South-Africans. Kind regards,
Liana Grunewald and family from Pretoria, South Africa
The trip was fantastic ! The tour guides and drivers were all very professional and the standard of hotels were exceptional. We both had a very good time and will highly recommend Luxury Leisure Travel and Vietnam to other South Africans. It was, for us, a great insight into your country and culture. We are truly amazed at the politeness, respect and dignity that the Vietnamese people have. You must be proud to be Vietnamese. Thank you once again.
Steve Mcdonald & N from Germiston, South Africa
Michael and Joel are Much better and the hospital was very good. Vu was absolutely fantastic. He did a really great job for us in Saigon!! Despite the accidents in Phu Quoc we are very happy with our trip and your team. Thank you very much for all your help. We will come back to Vietnam and yes we recommend you strongly.
Robert Fitzpatrick & family
220 East Chicago Avenue, Chicago, Illinois 60611, USA
Thank you very much for your wonderful trip that you had organized for us to Vietnam and Cambodia. We enjoyed the trip very much. We have been very pleased. Thank you for sending Mr. Hai to meet us after the mix up with connections. He is a very good guide. Mr. Minh is an excellent driver as well
Lois Pesola, Anthony Pesola and Katherine Pesola
16146 Lake Side Ave SE Prior Lake, USA
We thoroughly enjoyed the tour. The drievrs and guides were excellent on all segments of the trip. Most enjoyable with only four people. The itinerary was top notch as well as the hotels and meals. Your tour guides and drivers are the best we have ever dealt with, very efficient, friendly and courteous. We enjoyed Vietnam very much and we will highly recommend you to anyone interested in going to Vietnam. Best regards,
Mr. Maureen & Mrs. Clayton Wickens
Mr. Lawrence & Mrs. Dianne Swabey
From Nova Scotia in Edmonton, Alberta, Canada
Ninette and I would like to congratulate you for putting together an absolutely unbelievable holiday package that we will never forget. One large Australian travel agent and airline company both cancelled our tours at the last moment for no apparent reason after holding our deposit for five months and left us in a real dilemma as we had already paid for the international airfares. We chose Luxury & Leisure Travel off the internet by chance. Your company did a fanstasic job to put together a holiday package within a few weeks to suit our needs. The hotels you chose were first class. The service, food and position of the rooms would have suited a movie star. All the guides were very entertaining and informative and all the drivers were very courteous and drove safely at all times. We would have no problem travelling with your company again and would recommend our friends to travel with your company. The little problem with the visa was entirely our fault as we should have applied for a multiple entry instead of a single entry, but we will put that down to experience and we will know next time. Touring Vietnam and Cambodia with your company was an absolutley 10 out of 10 experience. Well Done Luxury Travel. Best and kindest regards
Robert & Ninette Crockett from Sydney, Australia
First of all, thank you for the lovely gifts you gave us in Hanoi. John wore his tie last night to the Opera in Toronto and his friends complimented him. I will wear my Pashmina with pride. Thank you also for taking us to lunch. Our trip home took 30 hours from start to finish which is a very long time for senior citizens and we were very tired!
I did not realize until then that you had given us your car, your cousin and his friend as guide and driver in Hanoi. I cannot imagine another travel agency offering such service to complete strangers. I did not realize how important the Tet holiday is to all of Indochina and if I could have changed anything it would have been to schedule our trip to celebrate Tet for 4 days perhaps at Nha Trang or Hoi An on the beach.
I would be happy to write about our experience with your company, act as a reference and offer our telephone number. I would not hesitate to recommend your company to my friends and relatives. I will attach a separate letter later on so that you can post it on your web site. Our experience was excellent because your organization and service were so good. Good luck to you and your family. It was a pleasure to meet you and thank you again.
Mrs. Pamela Newall and Dr. John Ross Newall from Toroto, Canada,
Thank you very much for the wonderful time in Vietnam. We enjoyed the trip and and like your country and your people. The organization was perfect, so everything worked excellent. All accommodation in Vietnam were superb, especially the Nam Hai Resort in Hoi An. Thank you again for the great experience on the Jasmine Junk in Halong Bay and your great support for having an upgrade. The guides and drivers in the different places we visited were extremely kind and very helpful. Thank you also for arranging german speaking guides. We will definitely recommend you and your company to our friends and everyone else. I hope that we’ll come back in the next years. Best regards and all the best to you
Helmut and Beate Zahn, Schießstättstr. 22 82319 Starnberg
I spent the day yesterday unpacking and doing laundry with a smile on my face because I was still remembering all the wonderful things we did on our trip. I have traveled to Thailand, China, Cambodia, Japan, and Singapore but this was the very best trip I have done in Asia. We loved Vietnam and I am sure that is because everything went so smoothly with the tour. Thanks so much for your hard work in making our trip such a wonderful memory. The hotels you picked were outstanding and the restaurants that were included in the tour were fabulous! Meeting you in Hanoi was a wonderful experience and we appreciate the drinks, the calendar and the beautiful scarves! It was so nice of you to spend some time with us. We missed you in Saigon on the farewell dinner cruise but that was certainly a great way to end our trip. The boat was so nice and the food was delicious. What a great idea to put us on that cruise for our last night. You are a very kind person who really cares about your clients. We could tell by the way you handled the cancellation of our friend Donna's trip with such short notice. Your kindness and understanding during her father's failing health was certainly a comfort to her. Refunding her money was something no other agent would have done. It was such a kind thing to do and it really sets you above the other travel agents I have dealt with. By the way, her father is still very ill but also her husband is going into the hospital in 2 days for immediate hip replacement. She has a lot to deal with right now and we really appreciated your understanding and kind offer to refund her money. You can be sure that we will recommend you to other clients.
I will write you a more detailed evaluation when I have a little more time this week regarding all the experiences we had in each city as I know you would like a full evaluation to help you with incoming clients. For us, it could not have been better. I am already thinking of a way I can make a group so I can come back next year. :) Right now, I have 9 days to prepare for Oman and Dubai. I am taking another small group for a 10 day trip there with my husband. We leave on March 20th. It will be our 25th wedding anniversary. I will write again soon and send more pictures. Also, I will send you the web site as soon as I have it up and running so you can see more pictures and my comments on Vietnam.
Mary Marlette, Kathleen Metzler, Cathy Kiley, from California, USA
I am the one who has to thank you for everything you did!. You treated us like royalty and I will never forget that. For sure I will recommend your company if I have somebody that want to go to Vietnam. I also was lucky to be part of such a nice group of people. We all get along very well during this trip. The drivers were very good, the Mini-van very comfortable and everybody was very nice with us. I have to mention Minh, the one and only!!!. He is the best tour guide I ever had. Pity he cannot work as the main tour guide for the whole trip because he is ideal, but I understand that his family is first and I admire him for that. Furama Hotel. the boat in Halong Bay, the magnificent view of Halong Bay, some super good restaurants and the kindness and service of all the Vietnam people was unforgettable. I am glad I did this Fam Trip. Thanks again. Best regards,
John and Brenda - Durham, NC, USA
Sorry we I'd not get to meet whilst we were in Ha Noi. Firstly I would like to say thank you for all your assistance with all my bookings. Whilst we were very disappointed that the sampan company lied to you about the availability of the larger boat (as I said I have a photo of it covered and docked) the crew could not have been more courteous and helpful which made the trip so much better. With the weather being a little damp! we were cramped on a few occasions, but the concept of the cruise is magnificent. Also thank you for your recommendation of the Tirant, it is a wonderful hotel, pity it is going through renovations and we were not informed of this, it was very loud, very early and lasting very late. But the location and staff were great and tried very hard to make sure that the inconvenience to us was minimal. I just want to say what a fantastic holiday we had in Vietnam. The organisation, tour guides, transport, boats and hotels were all excellent and we would like to thank you very much at Signatures of Asia for putting together a great holiday for us. We loved your country and will hopefully be back. I will recommend you to my friends. Many thanks and best regards
Anne and Mark Denham - LA, USA
I am not normally the complaining type and apologies if I seemed to be negative, but a good holiday relies on good planning and getting what one books and pays for. Again I will continue to recommend your services to fellow travelers, but will remind them to be very precise in what they want and require
Penny Boyce - NSW, Australia
We had a wonderful trip thank you. Your organization and responsiveness were excellent, I would not hesitate to recommend you to our friends.
Anthony Keefe - Australia
Well, you did it again. Bangkok, Cambodia and mostly Vietnam two years ago…incredible. This latest trip was superb! I could have stayed in Burma a month….Inle Lake and Bagan and maybe there are other places to explore. What a beautiful country, beautiful people and incredible temples and pagodas! I added the elephant ride in Luang Pra Bang and it was well worth it. Everyone wanted to ride an elephant when they were little….it just took me a few decades! Then back to Vietnam, I felt I was home. Hue was particularly beautiful and I thoroughly enjoyed it. Home again in Hoi An as I scampered around getting clothes and shoes made and eating delicious food! Then pure luxury in Nha Trang….private pool! Dinner in Saigon with you was a delight as was the club we went to. It was particularly interesting seeing silk wove in Burma and Vietnam The former used feet and the latter used a machine. Both used hands. If anyone wants to ask me about you and your guides, please have them contact me. Happy New Year and huge hug!!!!!!
Sally Woods Evan - USA
I would like to thank you for your professional and kind assistance in planning our recent visit to Asia....This was a once in a lifetime visit for us and a wonderful learning experience. We found our guides to be very punctual and well presented and our drivers to be very (brave) Your attention to detail and timeliness in responding to our questions and concerns was very comforting as we prepared ourselves to fly over to your distant shore. My wife (Irmgard) and I enjoy fish, curry, spices and are most adventurous when mealtimes come around and we were not disappointed when it came to selecting different items for our plates. Everywhere we went the people were very polite and, in particular, the children looked precious in their little school uniforms, swimming out to our boat to give us a "high five" and just smiling every time we looked at them....great. We have had several sit downs already with folks interested in our itinerary and you and your company Signatures of Asia are becoming quite well circulated and involved in possible future plans. Once more thanks for for everything and best wishes and good health
Mr. John and Mrs. Irmgard Eccleston - Vancouer, Canada
Tommy just to let you know that we enjoyed our trip very much – everything went well (other than the cancelled flight from Siem Reap, but you couldn’t control that. The hotels were great and so were the guides, especially Minh and Jimmy in Cambodia. It was a pity that we couldn’t stay for a few days longer, especially in Hoi An and Can Tho, as the Victoria hotel was lovely even in the rain.
Mrs. Alexandra Conway - Australia
We arrived home yesterday morning. We would like to say you we enjoy very much the trip. Thanks for everything. We hope we can contact with you in the future for another trip, to know more about Asia, perhaps Laos...next time? Best regards and Happy New Year!
Roser Pascual and Carlos Mateo - Barcelona, Spain
Thank you for your help in organizing the trip. It was a memorable vacation. We found the accommodations on the Violet, as well as the food to exceed our expectations. I realize there are much less expensive options available in Halong Bay, but we were quite happy with our choice. The Victoria hotel was also a fabulous place and the train was sufficient. I would have preferred to have the option of not sleeping in a compartment with 2 other people I had never met and who did not seem happy to have me join them. Both our guide in Sapa and the drivers provided were helpful and efficient. Perhaps asking more questions about suggested treks in the Sapa area would have been helpful for everyone prior to our arrival. Once again, thank you and I will reference your help in any recommendations I pass along to friends.
Roger & Becky Kearns - Texas, USA
We have recently returned from our holiday in Vietnam and Cambodia. I must thank you for making our trip so enjoyable. Your travel arrangements went very smoothly. Our accommodation In Ho Chi Min was very comfortable and convenient. The cruise on the Jayavarman was exceptional. Out cabin was very comfortable and he staff were very friendly and helpful. The cruise program was interesting and well organized. I will be happy to recommend your services to our friends and family and look forward to dealing with you when we plan our next holiday. Thank you very much for your helpful and excellent service.
Lyn and Paul Harwood - Australia